The Maintenance Center on Platuni is designed to help landlords, property managers, and tenants report, track, and resolve maintenance issues quickly and transparently. Whether it’s a broken fixture or a scheduled inspection, the platform gives you full visibility, from the moment a ticket is logged until it’s resolved and rated.

This guide walks you through the complete workflow:

1. Viewing maintenance requests
2. Logging a new request
3. Tracking progress and communication
4. Rating and closing completed requests

1. Viewing Existing Maintenance Requests

When you open the Maintenance tab on your dashboard, you’ll see a list of all active and past tickets. Each ticket includes key information such as:

• Ticket ID and Title – e.g., #21436 “Leaking Faucet – Room 356”
• Apartment Name
• Reported By (Tenant or Landlord)
• Date Submitted
• Priority Level (Low, Medium, High, Urgent)
• Status (Open, Assigned, In Progress, Completed)

From here, you can filter requests by property, date, priority, or status.Clicking a ticket opens its details view, showing the issue description, priority and timeline for fixing the issue, photos, updates, and communication logs.

This centralized view keeps every maintenance request organized and accessible for all authorized users.

2. Logging a New Maintenance Request

To report a new issue:

1. Go to the Maintenance module and click “New Request.”
2. Fill in the request form:
   • Title: Give a short summary of the issue.
   • Select Unit or Apartment: Choose the affected property or unit.
   • Describe the Issue: Add a detailed explanation of the problem.
   • Category: Choose from options like Plumbing, Electrical, Structural, Cleaning, etc.
   • Priority: Mark as Low, Medium, High, or Urgent.
   • Upload Images (Optional): Add photos for better context.
3. Click Submit.

Once submitted, the system logs the request and notifies the assigned property manager or landlord.If you’re an admin, you can also assign the task immediately to a maintenance team member or service provider.

3. Tracking and Updating a Request

Each ticket has a clear workflow, so you can monitor progress in real time.

Statuses include:

• Open: Request has been submitted but not yet assigned.
• Assigned: The request has been assigned to a staff member or vendor.
• In Progress: Work is being carried out.
• Completed: Issue has been resolved.
• Closed: The request is finalized after tenant or admin confirmation.

Within each request view, you can:

• Add internal notes or updates.
• Upload photos or receipts from inspections or repairs.
• View timestamps of actions taken.
• Communicate directly with the tenant or service provider involved.

The system automatically updates both the tenant and landlord at each status change ensuring transparency throughout the process.

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4. Rating & Closing the Request

Once a request is marked Completed, tenants (or the reporting party) receive a prompt to rate the experience.

They can rate on criteria like:

• Response Time
• Quality of Work
• Communication

Ratings and comments are logged in the system, providing valuable feedback for property managers and helping track service quality over time.

The request is then officially Closed, and the maintenance history remains attached to the corresponding unit record for future reference.