The Communication Center is the heartbeat of collaboration within the Platuni Property Manager.It allows landlords, tenants, and service providers to communicate directly about property tasks, maintenance requests, and inspections without needing external tools or scattered message threads.

By centralizing all communication in one place, the Communication Center ensures transparency, faster response times, and seamless coordination from start to finish.

1. Centralized Messaging

Every maintenance ticket, inspection, or service assignment comes with a dedicated chat thread.This chat connects all stakeholders, property managers, tenants, and service providers within the same context of the task.

You can:

• Send real time messages and updates.
• Share photos, documents, and receipts directly in the chat.
• Tag relevant parties for visibility and accountability.
• View timestamps for every message or update for better tracking.

Each conversation is automatically linked to the associated maintenance request or property record, ensuring that communication history is never lost.

2. Task-Based Communication

Communication in Platuni isn’t just about messaging, it's task-aware.That means conversations stay tied to specific actions or jobs.

For example:

• A tenant reports a leaking tap.
• The landlord assigns a plumber (service provider).
• All updates, photos, and confirmations flow through that ticket’s chat thread.

This way, everyone sees the same progress in real time, no missed updates, no miscommunication.

3. Notifications & Alerts

Platuni automatically sends notifications to the right people at the right time.

• For Tenants: Receive alerts when their maintenance request is acknowledged, assigned, or completed.
• For Landlords: Get notified when a service provider accepts a job, updates status, or marks a task complete.
• For Service Providers: Receive reminders for new tasks, comments, or updates from landlords or tenants.

Notifications appear both in-app and via email (optional), so users can stay informed even when not logged in.

4. Completion Updates & Confirmation

Once a service provider marks a task as completed, the system automatically triggers a completion notification to both the tenant and landlord.

• Tenants can confirm that the issue was resolved satisfactorily.
• Landlords can review completion photos, notes, or invoices before officially closing the request.

This transparent flow ensures accountability at every stage of the task lifecycle.

5. Archived Communication History

All communication records, messages, updates, attachments are automatically stored and linked to the corresponding maintenance request or apartment.This gives property managers a clear audit trail for future reference or dispute resolution.

You can always revisit past messages to see who said what, when, and in what context.