Centralize every renter request. Respond faster. Convert more leads.

The Inquiry Inbox is where all interest generated from your published listings is captured and organized. Whenever a prospective renter clicks “Request Info” or submits an inquiry through any of your public listings on Platuni Discover, the message appears instantly inside your Inquiry Inbox.

For landlords, building managers, student housing operators, and co-living providers, this inbox becomes the first stop in your leasing pipeline helping you manage leads efficiently and never miss an opportunity.

One Place for All Lead Activity

Every message, question, or viewing request from renters flows into a single dashboard.No more scattered emails, lost DMs, or spreadsheets.

The Inquiry Inbox allows you to:

• View all inbound interest in real time
• Access renter details and the exact property they’re enquiring about
• Review follow-up history for better context
• Track which listings generate the highest demand

This gives leasing teams a unified view of daily activity without switching platforms.

Assign Inquiries to Your Team

For multi-agent or multi-building operations, the Inquiry Inbox includes assignment tools that let you route each lead to the right team member.

You can:

• Assign an inquiry to a leasing agent or property manager
• Reassign conversations when teams rotate
• Track who is responsible for each lead
• Ensure no enquiry stays unhandled

This is especially useful for student housing and co-living operations with high seasonal demand.

Automated Responses & Follow-Up Templates

Platuni helps you speed up replies — which also increases conversion rates.

You can enable:

• Auto-response messages acknowledging receipt
• Pre-built follow-up templates (viewing scheduling, requirements, rent details)
• Custom scripts that your team can reuse for consistent communication

Fast, professional, and standardized replies improve the renter experience and reduce back-and-forth.

Lead Details at Your Fingertips

Each inquiry card includes everything your leasing team needs to qualify the lead:

• Renter name & email
• Unit or property referenced
• Message or question
• Timestamp
• Assigned agent
• Follow-up status

No digging through different systems, all context appears in one clean panel.

Convert Inquiries Directly Into Applications

Once a renter shows interest, you can move them straight into your leasing process:

• Send application links
• Share viewing availability
• Send screening requirements
• Offer digital tours or additional property info
• Track when the renter takes action

This reduces friction and keeps potential tenants engaged.

Insights That Improve Your Listing Strategy

The Inquiry Inbox also contributes to your analytics. You can measure:

• Which listings attract the most interest
• Inquiry-to-application conversion
• Peak inquiry hours or days
• Agent response times
• Types of questions renters ask most frequently

With this data, property operators can refine pricing, media, descriptions, and availability to increase performance.

Built for Scale: From 1 Building to 10,000+ Units

The Inquiry Inbox is flexible enough to support:

• Independent landlords managing a few units
• Large property management companies
• Student housing operators receiving high volumes
• Co-living brands managing multiple room types

Your leasing workflow gets faster, more organized, and far more predictable.