Give your leasing team the clarity and speed they need to convert more prospects without manual chasing or scattered inboxes. Platuni centralizes every inquiry, automates follow-up, and ensures no lead slips through the cracks.

View Inbound Requests

All incoming interest, website form fills, listing platform inquiries, email leads, call logs, and chatbot interactions, flows into a unified Lead Inbox.Each lead profile includes:

• Contact details
• Property/unit of interest
• Lead source (Zillow, Apartments.com, website, referral, etc.)
• Inquiry timestamp
• Engagement trail (emails, calls, messages, forms submitted)

Filter and sort by urgency, source, property, or agent to prioritize high-intention prospects.

Assign to Agents

Ensure faster response times and accountability with automated or manual assignment:

• Auto-assignment rules: distribute leads using round-robin, property-specific routing, or agent availability.
• Manual assignment: admins can instantly delegate to a leasing agent or property manager from the dashboard.
• SLA timers: highlight leads nearing response-time thresholds to prevent delays.
• Performance analytics: track agent response time, closing ratio, and follow-up consistency.

This keeps your team aligned and your pipeline transparent.

Auto-Responses & Follow-Up Templates

Stay responsive 24/7 with branded communication flows:

Instant Auto-Responses

Send immediate confirmation messages when a prospect reaches out:

• “Thank you—we received your inquiry.”
• Property/unit details
• Viewing scheduling link
• Next steps

These messages are optimized for conversion and fully customizable.

Follow-Up Templates

Your team can trigger pre-built templates or automated sequences:

• Viewing reminders
• Application follow-up
• Qualification requirements
• Waitlist notifications
• “Still Interested?” nudges
• Post-tour follow-up

Templates can include dynamic placeholders (agent name, unit details, pricing, availability) for faster and more consistent communication.

Why It Matters

Leasing success depends on speed, clarity, and consistency. Platuni’s Lead Capture & Inquiries Management removes all friction points so your team can:

• Convert more leads
• Respond faster
• Maintain full visibility on leasing performance
• Reduce manual work and missed opportunities

It’s the operational backbone for scaling property leasing across teams, portfolios, or multiple regions.