Terms of Service
Last Updated January 2025
Table of Contents
INTRODUCTION
1.1 About Us
The Platuni Platform is a comprehensive roommate matching system designed to enhance the overall roommate experience for international students, hosts, and local students. Platuni enables registered users ("Members") and certain third parties who offer services (Members and third parties who offer services are "Hosts" and the services they offer are "Host Services") to publish such Host Services on the Platuni Platform ("Listings") and to communicate and transact directly with Members that are seeking to book such Host Services (Members using Host Services are "Guests"). Host Services may include the offering of vacation or other properties for use ("Accommodations"), single or multi-day activities in various categories ("Experiences"), access to unique events and locations ("Events"), and a variety of other travel and non-travel related services. By accessing or using our Services on www.platuni.com (the "Website"), the Platuni mobile application (the "App"), or any other platforms or services Platuni may offer (collectively, the "Service" or our "Services"), you agree to, and are bound by this Terms of Use Agreement (the "Terms" or "Agreement"), including our Privacy Policy, Cookie Policy, and Community Guidelines, so it is important that you read this Agreement and these policies and procedures carefully before you create an account. This Agreement applies to anyone who accesses or uses our Services, regardless of registration or subscription status. As used in this Agreement, the terms "Platuni," "us," "we," the "Company", and "our" shall refer to Platuni Inc. Together you and Platuni may be referred to as the "Parties" or separately as "Party."
1.2 Supplemental Terms and Policies
Your access and use of our Services is also subject to the Privacy Policy, and Community Guidelines, and any terms disclosed and agreed to by you when you purchase additional features, products, or services from Platuni ("Additional Terms Upon Purchase"), which are incorporated into this Agreement by reference. In the event of a conflict or discrepancy between the Terms and other policies or guidelines that our Services are subject to, the provisions of the Terms will prevail. If you do not wish to be bound by this Agreement, do not access or use our Services.
1.3 Right to Amend these Terms
Subject to applicable law, we reserve the right to modify, amend, or change the Terms at any time. Notice of material changes will be posted on this page with an updated effective date. In certain circumstances, we may notify you of a change to the Terms via email or other means. However, you are responsible for regularly checking this page for any changes. Your continued access or use of our Services constitutes your ongoing consent to any changes, and as a result, you will be legally bound by the updated Terms. If you do not accept a change to the Terms, you must stop accessing or using our Services immediately. Notwithstanding the foregoing, any material changes to the Limitation of Liability and the Dispute Resolution provisions below will require your affirmative acceptance. Further, we reserve the right to change the availability of features in our subscription plans.
HOSTING
2.1 Hosting on Platuni
As the provider of the Platuni Platform, Platuni does not own, create, sell, resell, provide, control, manage, offer, deliver, or supply any Listings or Host Services. Hosts alone are responsible for their Listings and Host Services. When Members make or accept a booking, they are entering into a contract directly with each other. Platuni is not and does not become a party to or other participant in any contractual relationship between Members, nor is Platuni a real estate broker or insurer. Platuni is not acting as an agent in any capacity for any Member, except as specified in the Payments Terms. As a Host, Platuni gives you the right to use its Platform in accordance with these Terms to share your Host Services. You are in control of how you host - set your price, availability and rules for each Listing. When you enter a booking request or receive a booking confirmation through the Platuni Platform, you are entering into a contract directly with the Guest and are responsible for delivering the Host Service under the terms specified in your Listing. You also agree to pay applicable fees (such as Platuni Service Fee and applicable guest taxes) for each booking. Platuni will deduct amounts you owe from your payout unless a different method is agreed to. Any terms or conditions you include in any supplement contract with Guests must be consistent with these Terms, our Privacy Policy, the information provided in your Listing, and be prominently disclosed in your Listing description. If you choose to use the Platuni Platform as a Host or Co-Host (as defined below), your relationship with Platuni is limited to being an independent, third-party contractor, and not an employee, agent, joint venturer or partner of Platuni for any reason, and you act exclusively on your own behalf and for your own benefit, and not on behalf, or for the benefit, of Platuni. Platuni does not, and shall not be deemed to, direct or control you generally or in your performance under these Terms specifically, including in connection with your provision of the Host Services. You acknowledge and agree that you have complete discretion whether to list Host Services or otherwise engage in other business or employment activities.
2.2 Managing Listings
Your Listing on the Platuni Platform must include complete and accurate information about your Host Services and any rules or requirements that apply to them. You are responsible for your acts and omissions as well as for keeping your Listing information and content (like photos) up-to-date and accurate at all times. You are responsible for obtaining appropriate insurance for your Host Services and we suggest you carefully review policy terms and conditions like coverage details and exclusions.
2.3 Translation of Listings/Member Content
To promote the Platuni Platform and to increase the exposure of Listings to potential Guests, Listings and other Member Content may be displayed on other websites, in applications, within emails, and in online and offline advertisements. To assist Members who speak different languages, Listings and other Member Content may be translated, in whole or in part, into other languages. Platuni cannot guarantee the accuracy or quality of such translations and Members are responsible for reviewing and verifying the accuracy of such translations. The Platuni Platform may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties for merchantability, fitness for a particular purpose and non-infringement.
2.4 Legal Obligations, Fair Housing and Anti-Discriminatory Laws
As a Host, you are responsible for complying with any laws, rules, regulations and contracts with third parties that apply to your Listing or Host Services, including but not limited to subletting restrictions, rent-control laws, eviction laws, fair housing laws, anti-discrimination laws, and Platuni Anti-Discrimination Policy. You agree to abide by Platuni's Anti-Discrimination Policy in all your interactions with guests and potential guests. We strongly recommend that you check your local rules or head agreements or rental contracts to learn what rules to the Host Services you plan to offer. Platuni does not endorse or guarantee the accuracy or legality of the Host's Listing or actions. Platuni shall not be vicariously liable for any negligence or other wrongful acts or omissions of the Host in this regard. Platuni expressly disclaims any and all liability for any discriminatory acts or omissions by Hosts, including but not limited to discrimination based on race, color, religion, national origin, sex, disability, familial status, or any protected class under applicable law. Platuni reserves the right to investigate and take appropriate action, including suspension or termination of accounts, in response to reports of discriminatory conduct by Hosts. Guests are encouraged to report any suspected violations of fair housing laws to Platuni through the designated reporting channels highlighted in these Terms. The legal requirements we have highlighted in these Terms are for informational purposes only and you should independently confirm your obligations. If you have questions about how local laws apply to your Host Services, please seek legal advice. You are also responsible for handling and and using personal data of Guests and others in compliance with applicable privacy laws and our Privacy Policy.
ELIGIBILITY
3.1 Eligibility Requirements
- You are an individual (i.e., not any body corporate, partnership or other business entity) at least 18 years old
- You are legally qualified to enter a binding contract with Platuni
- You are not prohibited by law from using our Services
- You have not committed, been convicted of, or pled no contest to a felony or indictable offence (or crime of similar severity), a sex crime, or any crime involving violence or a threat of violence. Where you have been convicted of any such crime, you must have disclosed this fact to us and unless you have received clemency for a non-violent crime and we have determined that you are not likely to pose a threat to other users of our Services
- You have not been convicted as a sex offender with any state, federal or local sex offender registry
- You do not have more than one account on our Services
- You have not previously been removed from our Services or our affiliates' services by us or our affiliates unless you have our express written permission to create a new account
PLATUNI PLATFORM RULES
4.1 You agree to:
- Act with integrity and treat others with respect
- Not lie, misrepresent something or someone, or pretend to be someone else
- Be polite and respectful when you communicate or interact with others
- Not attempt to evade enforcement of these Terms, our Additional Policies and Standards, such as by creating duplicate accounts or listings
- Follow our Anti-discrimination Policy and do not discriminate against or harass others
- Only use the Platuni platform as authorized by these Terms or another agreement with us
- You may only use another Member's personal information as necessary to facilitate a transaction using the Platuni platform as authorized by these Terms
- Not use the Platuni platform, our messaging tools, or Members' personal information to send commercial messages without their express consent
- You may use Content made available through the Platuni platform solely as necessary to enable your use of the platform as a Guest or Host
- Do not use Content unless you have permission from the Content owner or the use is authorized by us in these Terms or another agreement you have with us
- Do not request, make or accept a booking or any payment outside of the Platuni platform to avoid paying fees, taxes or for any other reason
- Do not require or encourage Guests to open an account, leave a review, or otherwise interact, with a third party website, application or service before, during or after a Reservation, unless authorized by us
- Do not engage in any practices that are intended to manipulate our search algorithm
- Do not book Host Services unless you are actually using the Host Services
- Do not use, copy, display, mirror or frame the Platuni platform, any Content, any Platuni branding, or any page layout or design without our consent
- Comply with these Terms, and check this page from time to time to ensure you are aware of any changes
- Comply with all applicable laws, including, without limitation, privacy laws, intellectual property laws, anti-spam laws, and regulatory requirements
- Use the latest version of the Website and/or App
- Review the Privacy Policy and Cookie Policy
- Review and comply with the Community Guidelines, as updated from time to time
- Take reasonable measures to protect the security of your login information
4.2 You agree that you will not:
- Misrepresent your identity, age, or affiliations with a person or entity
- Use the Services in a way that damages the Services or prevents their use by other users
- Use our Services in a way to interfere with, disrupt or negatively affect the platform, the servers, or our Services' networks
- Use our Services for any harmful, illegal, or nefarious purpose, including, but not limited to, purposes of money laundering or other financial crimes
- Harass, bully, stalk, intimidate, assault, defame, harm or otherwise abuse or cause psychological harm
- Post or share Prohibited Content
- Solicit passwords for any purpose, or personal identifying information for commercial or unlawful purposes from other users or disseminate another person's personal information without his or her permission
- Solicit money or other items of value from another user, whether as a gift, loan, or form of compensation
- Use another user's account
- Use our Services in relation to fraud, a pyramid or ponzi scheme, or other similar practice
- Use our Services in relation to any political campaign financing or for the purpose of influencing any election, other than sharing your own personal political opinions
- Violate the terms of the licence granted to you by Platuni
- Disclose private or proprietary information that you do not have the right to disclose
- Copy, modify, transmit, distribute, or create any derivative works from any Member Content or Our Content, or any copyrighted material, images, trademarks, trade names, service marks, or other intellectual property, content or proprietary information accessible through our Services without Platuni's prior written consent
- Express or imply that any statements you make are endorsed by Platuni
- Use any robot, crawler, site search/retrieval application, proxy or other manual or automatic device, method or process to access, retrieve, index, data mine, or in any way reproduce or circumvent the navigational structure or presentation of our Services or its contents
- Upload viruses or other malicious code or otherwise compromise the security of our Services
- Forge headers or otherwise manipulate identifiers to disguise the origin of any information transmitted to or through our Services
- Frame or mirror any part of our Services without Platuni's prior written authorisation
- Use meta tags or code or other devices containing any reference to Platuni or the platform (or any trademark, trade name, service mark, logo or slogan of Platuni) to direct any person to any other website for any purpose
- Modify, adapt, sublicence, translate, sell, reverse engineer, decipher, decompile or otherwise disassemble any portion of our Services or cause others to do so
- Use or develop any third-party applications that interact with our Services or Member Content or information without our written consent, including but not limited to artificial intelligence or machine learning systems
- Use, access, or publish the Platuni application programming interface without our written consent
- Probe, scan or test the vulnerability of our Services or any system or network
- Encourage, promote, or agree to engage in any activity that violates these Terms
- Create a new account after we suspend or terminate your account unless you receive our express permission
- Submit a report about a member's behaviour or content that is false, misleading, or otherwise manifestly unfounded, or abuse any Platuni reporting or appeals request system made available
4.3 Prohibited Content
Platuni prohibits uploading or sharing content that:
- Could reasonably be deemed to be offensive or to harass, abuse or cause psychological distress to another person
- Is obscene, pornographic, violent or contains nudity
- Is abusive, threatening, discriminatory or that promotes or encourages racism, sexism, hatred or bigotry
- Encourages or facilitates any illegal activity including, without limitation, terrorism, inciting racial hatred or the submission of which in itself constitutes committing a criminal offense
- Encourages or facilitates any activity that may result in harm to the user or another person, including, but not limited to, promotion of self-harm, eating disorders, dangerous challenges, violent extremism
- Is defamatory, libelous, or untrue
- Relates to commercial activities (including, without limitation, sales, competitions, promotions, and advertising, solicitation for services, sex work, sugar daddy or sugar baby relationships, links to other websites or premium line telephone numbers)
- Involves or facilitates the transmission of spam
- Contains any spyware, adware, viruses, corrupt files, worm programs or other malicious code designed to interrupt, damage or limit the functionality of or disrupt any software, hardware, telecommunications, networks, servers or other equipment
- Infringes upon any third party's rights (including, without limitation, intellectual property rights and privacy rights)
- Was not written by you unless expressly authorised by Platuni
- Includes the image or likeness of another person without that person's consent (or, in the case of a minor, the minor's parent or guardian)
- Includes an image or likeness of a minor who is unaccompanied by the minor's parent or guardian or not fully clothed or otherwise depicts or implies a minor engaged in sexual activity
- Is inconsistent with these Terms, Community Guidelines, any applicable law, regulations in any relevant jurisdiction or the intended use of the Services
- May harm the reputation of Platuni or its affiliates, meaning the uploading or sharing of content on the Platuni platform that is defamatory to Platuni or its affiliates or advocates misuse of the Service or any service provided by Platuni's affiliates
GUEST TERMS
THIRD-PARTY SERVICES
6.1 Third-Party Links
The Platuni Platform may contain links to third-party websites or resources ("Third-Party Services"). Such Third-Party Services may be subject to different terms and conditions and privacy practices. Platuni is not responsible or liable for the availability or accuracy of such Third-Party Services, or the content, products, or services available from such Third-Party Services. Links to such Third-Party Services are not an endorsement by Platuni of such Third-Party Services. Before interacting with any third-party service, We strongly recommend that you review their privacy policy and terms of use carefully to understand their service offerings and how they collect, use and share your personal information. Platuni may facilitate access to third-party services, such as cleaning, maintenance or other related offerings, through its platform. These services are provided independently by third-party providers who are not affiliated with Platuni. While Platuni may facilitate the booking and payment process for these services, we do not endorse, control, or assume any responsibility for the actions, omissions, or quality of services provided by these third parties. Your interactions with these third-party providers, including any agreements or transactions, are solely between you and the respective provider. Platuni shall not be a party to any disputes arising from such interactions.
6.2 Continuity of Service
Due to the nature of the Internet, Platuni cannot guarantee the continuous and uninterrupted availability and accessibility of the Platuni Platform. Platuni may restrict the availability of the Platuni Platform or certain areas or features thereof, if this is necessary in view of capacity limits, the security or integrity of our servers, or to carry out maintenance measures that ensure the proper or improved functioning of the Platuni Platform. Platuni may improve, enhance and modify the Platuni Platform and introduce new Platuni Services from time to time.
TAX OBLIGATIONS
7.1 Host Taxes
As a Host, you are responsible for determining and fulfilling your obligations under applicable laws to report, collect, remit or include in your price any applicable VAT or other indirect taxes, occupancy taxes, tourist, income or other taxes ("Taxes").
7.2 Authorization to Collect Taxes
In jurisdictions where Platuni facilitates the collection and/or remittance of Taxes on behalf of Hosts, you instruct and authorize Platuni to collect Taxes on your behalf, and/or to remit such Taxes to the relevant Tax authority.
7.3 Reporting Tax Information
In certain jurisdictions, Tax regulations may require that we collect and/or report Tax information about you, or withhold Taxes from payouts to you, or both.
PRIVACY
RIGHTS YOU ARE GRANTED BY PLATUNI
RIGHTS YOU GRANT PLATUNI
PURCHASES AND AUTOMATICALLY RENEWING SUBSCRIPTIONS
REFUNDS
ACCOUNT TERMINATION
CRIMINAL BACKGROUND OR IDENTITY VERIFICATION CHECKS
DISCLAIMER
COPYRIGHT INFRINGEMENT
ADS AND THIRD-PARTY CONTENT
LIMITATION OF LIABILITY
DISPUTE RESOLUTION
GOVERNING LAW
VENUE/FORUM SELECTION
INDEMNITY
ACCEPTANCE OF TERMS
REPORTING CHANNELS
28.1 Reporting Methods
- In-App Reporting: If available, use the in-app reporting feature to report issues directly within the Platuni application
- Contact Form: Submit a report through the designated contact form on the Platuni website or within the Platuni App
- Email: Send an email to support@Platuni.com with a detailed description of the issue