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Terms of Service

Last Updated July 21, 2026

Table of Contents

Terms of Service

These Terms of Service form a binding agreement between you and Platuni. Please read them carefully. By accessing or using the Services, creating an Account, accepting an invitation to an Organization Account, submitting an application, making or receiving a payment, signing a document, or otherwise indicating acceptance, you agree to these Terms. If you do not agree to these Terms, do not access or use the Services.

1. About Platuni and these Terms

Platuni Innovation Inc. and any affiliate identified in an Order Form are referred to in these Terms as “Platuni,” “we,” “us,” or “our.” Platuni provides software that supports property management, rental operations, and resident experiences. Depending on the plan, location, and configuration, the Services may include property and unit records, listings, rental applications, identity verification, tenant screening integrations, leases and documents, electronic signatures, rent and other payments, maintenance requests, vendor coordination, communications, reporting, compliance support, household tools, expense sharing, roommate matching, compatibility insights, and artificial intelligence supported features. These Terms apply to our websites, mobile applications, software, portals, application programming interfaces, communications, and related services that link to these Terms. Certain features may be governed by an Order Form, payment authorization, Data Processing Addendum, service specific terms, or other written agreement. Those documents are called “Supplemental Terms.” If Supplemental Terms conflict with these Terms, the Supplemental Terms control only for the subject they address. An Order Form controls for the applicable subscription. A negotiated written agreement signed by Platuni controls over these Terms to the extent of a direct conflict.

2. Definitions

2.1   Defined Terms

  • “Account” means an account used to access the Services.
  • “Applicant” means a person who searches for housing, asks about a listing, or submits a rental or residency application through the Services.
  • “Authorized User” means a person whom a Customer permits to use an Organization Account, including an employee, contractor, agent, owner, resident, Applicant, or service provider.
  • “Customer” means a person or organization that purchases, administers, or uses the Services to manage properties, housing, residents, or related operations. Customers may include property owners, landlords, property managers, portfolio managers, universities, student housing providers, affordable housing providers, shared living operators, community managers, and their authorized representatives.
  • “Customer Data” means information, records, documents, communications, and other content submitted to the Services by or for a Customer or its Authorized Users.
  • “Organization Account” means an Account created or administered for a Customer and its Authorized Users.
  • “Order Form” means an ordering document, online checkout page, proposal, statement of work, or similar record that identifies purchased Services, pricing, usage limits, or other commercial terms.
  • “Resident” means a tenant, occupant, household member, student resident, prospective resident, or other person who uses resident features of the Services.
  • “Services” means the Platuni products and services covered by these Terms.
  • “User” means any person or organization that accesses or uses the Services. “You” and “your” refer to the applicable User.
  • “User Content” means text, images, recordings, documents, data, reviews, messages, instructions, and other material that a User submits, uploads, transmits, or makes available through the Services.

3. Platuni provides technology, not housing or in-person property management services

Platuni provides software and related technology. Unless Platuni expressly agrees otherwise in a signed written agreement, Platuni does not own, lease, manage, inspect, maintain, insure, or control any property. Platuni is not a landlord, tenant, property manager, real estate broker, leasing agent, maintenance contractor, collection agency, escrow agent, insurer, law firm, accounting firm, financial institution, or government authority. Customers, Applicants, Residents, vendors, and other Users contract directly with one another when they enter a lease, occupancy agreement, service agreement, or other transaction. Platuni is not a party to those agreements merely because the Services help create, sign, store, communicate about, or administer them. Platuni does not make rental, housing, employment, credit, maintenance, or legal decisions for Users. A Customer remains solely responsible for its properties, listings, selection criteria, application decisions, lease terms, notices, rent and fee calculations, deposits, maintenance, habitability, safety, accessibility, accommodations, vendor selection, accounting, taxes, regulatory filings, and compliance with law.

4. Eligibility and authority

You may use the Services only if you can form a binding contract and are legally permitted to do so. An individual who enters a housing transaction through Platuni must have reached the age of majority where the individual lives. A minor may use limited student, resident, household, or educational features only when access is provided through a Customer, a parent or legal guardian has given any consent required by law, and the use does not involve the minor independently entering a binding housing or payment obligation. If you use the Services for an organization, you represent that you have authority to bind that organization to these Terms. In that case, “you” includes the organization. You may not use the Services if your access has been suspended or terminated, if applicable law prohibits your use, or if you are subject to sanctions that prohibit Platuni from providing the Services to you.

5. Accounts, credentials, and security

You must provide accurate, current, and complete information and keep it updated. You may not impersonate another person, create an Account using information you are not authorized to use, or transfer an Account without Platuni’s written permission. You are responsible for protecting your credentials, devices, authentication methods, and recovery information. You are also responsible for activity conducted through your Account unless you promptly report unauthorized access and the activity was not caused by your failure to use reasonable security measures. You must promptly notify Platuni at support@platuni.com if you believe an Account or Organization Account has been compromised. Platuni may require identity or authority verification before changing access, disclosing data, or restoring an Account.

6. Organization Accounts and administrators

A Customer may appoint administrators who can invite or remove Authorized Users, assign permissions, configure features, access Customer Data, and control the Organization Account. The Customer is responsible for choosing its administrators, setting appropriate permissions, reviewing access regularly, and ensuring that Authorized Users comply with these Terms and applicable Supplemental Terms. An administrator may be able to access, export, disclose, restrict, or delete information associated with an Organization Account. If you use an email address or Account supplied by a Customer, the Customer may control that Account and the related Customer Data. The Customer is responsible for obtaining all notices, permissions, consents, and lawful authority needed to invite Authorized Users and to submit, access, use, disclose, or direct Platuni to process Customer Data.

7. Platform features and configuration

Available features depend on plan, location, Customer configuration, device, and product release. Descriptions on our website explain the general purpose of features and do not promise that every feature will be available to every User. Customers are responsible for configuring the Services correctly, validating imported data, reviewing permissions, testing workflows before production use, and maintaining any records that law or their own policies require outside the Services. Reports, dashboards, reminders, status labels, and calculations depend on the information supplied by Users and connected services. Users must review material outputs and promptly correct errors. Platuni is not responsible for errors caused by incomplete, inaccurate, late, duplicated, or improperly configured data.

8. Listings, inquiries, and applications

A Customer that publishes or distributes a listing is responsible for ensuring that the listing is accurate, current, lawful, and not misleading. The Customer must have authority to market the property and must disclose all material terms, fees, restrictions, accessibility information, and eligibility requirements required by law. Platuni may help Users create, publish, distribute, rank, translate, or display listings. Platuni does not guarantee listing placement, audience, inquiries, applications, occupancy, rental income, Applicant quality, or compatibility with third party listing services. When a Customer selects a publication or syndication option, the Customer instructs Platuni to transmit and display the listing and related content through the selected channels. The Customer may withdraw that instruction through available controls, but copies already received by an independent channel may remain subject to that channel’s practices and removal process. Applicants must provide accurate information and may submit information only for themselves or another person they are legally authorized to represent. Submitting an application does not guarantee approval, housing, a particular rent, or any other term. A Customer must use consistent, lawful, and documented criteria when evaluating Applicants. The Customer, not Platuni, makes and communicates the final decision unless a written agreement expressly states otherwise.

9. Identity verification and tenant screening

Certain Services may allow identity verification or access to credit, criminal, eviction, rental history, income, or other screening information through independent providers. Separate consents, certifications, fees, and provider terms may apply. A verification result indicates only that a stated process was completed or that certain information matched available records. It is not an endorsement, safety guarantee, character assessment, or promise that a person is who the person claims to be. Unless Supplemental Terms expressly state otherwise, Platuni is not a consumer reporting agency and does not prepare or make the final decision based on a consumer report. Screening reports are supplied by independent providers, and errors or incomplete records may occur.

9.1   Customer Obligations for Screening Information

A Customer that requests or uses screening information represents and agrees that it will:

  • Have a lawful and permissible purpose for every request.
  • Obtain all required notices, authorizations, and consents before requesting a report.
  • Use screening information only for the disclosed housing purpose.
  • Apply lawful, relevant, consistent, and nondiscriminatory criteria.
  • Independently review results and use appropriate human judgment.
  • Provide all required notices when taking adverse action, including the provider’s contact information and information about the Applicant’s rights where required.
  • Provide a reasonable process for Applicants to question or correct information.
  • Protect reports from unauthorized access and securely dispose of them when no longer required.
  • Comply with the Fair Credit Reporting Act where it applies, Canadian privacy and consumer reporting laws, fair housing and human rights laws, and all other applicable requirements.

9.2   Suspension of Screening Access

Platuni may suspend screening access if it reasonably believes that a User lacks a permissible purpose, has not obtained required consent, or may misuse screening information.

10. Artificial intelligence and automated features

The Services may use artificial intelligence, machine learning, rules, or automated processing to summarize information, generate drafts, suggest actions, identify patterns, prioritize tasks, support communication, estimate risk, flag possible compliance concerns, or provide compatibility insights. Artificial intelligence outputs may be incomplete, inaccurate, outdated, biased, unsuitable, or similar to outputs given to other Users. They are provided as decision support and are not legal, financial, accounting, tax, safety, medical, credit, or housing advice. Users must review outputs for accuracy, fairness, context, and legal compliance before relying on them or sharing them. A Customer must not use an automated output as the sole basis for a decision that produces a legal or similarly significant effect on an Applicant, Resident, employee, vendor, or other person when law requires human review, notice, explanation, consent, or a right to challenge the decision. Users may not instruct an artificial intelligence feature to discriminate, evade legal duties, create deceptive records, make unsupported accusations, or process information they are not authorized to provide. Customers remain responsible for selection criteria, final decisions, notices, accommodations, and appeal or review processes. Platuni may use User prompts, inputs, and outputs to provide, secure, support, and improve the Services as described in the Privacy Policy, the applicable Order Form, and any Data Processing Addendum. Platuni will not use Customer Data to train a general model for other customers unless the applicable agreement or a clear product notice permits that use and any consent required by law has been obtained.

11. Leases, documents, templates, and electronic signatures

The Services may allow Users to create, upload, edit, send, sign, store, or manage leases, notices, forms, inspection records, and other documents. Templates, clause suggestions, compliance prompts, and document tools are general information only. They are not legal advice and may not reflect the law, facts, or required language in a particular jurisdiction. Customers are responsible for selecting appropriate documents, obtaining legal advice, verifying every term, using required forms, delivering notices properly, preserving originals, and complying with signature, witnessing, disclosure, language, accessibility, record retention, and filing requirements. By using an electronic signature feature, each signing User agrees to conduct the transaction electronically and intends the electronic action to serve as the User’s signature. A User must not sign for another person without lawful authority. Platuni may record authentication, time, device, address, and audit information associated with an electronic action. Users must have a device, internet access, current software, and an email address capable of receiving and retaining electronic records. A User may request a paper copy or withdraw consent to electronic records by contacting the responsible Customer and Platuni support. Withdrawal does not affect the validity of an action already completed and may prevent continued use of features that require electronic records. Platuni does not guarantee that a document or signature will be valid, enforceable, admissible, or accepted by a court, tribunal, government agency, lender, insurer, or other person. Users should retain copies of completed documents and required evidence.

12. Payments, payouts, and financial information

The Services may allow Users to schedule, send, receive, record, reconcile, or report rent, deposits, fees, expenses, reimbursements, or other amounts. Payment services may be provided by independent payment processors or financial institutions under separate terms. Platuni is not a bank, lender, money transmitter, escrow agent, or collection agency unless a specific regulated service and contracting entity are expressly identified in Supplemental Terms. Funds may be held or transmitted by a payment provider, and the timing of authorization, settlement, payout, reversal, or refund may depend on that provider and the financial system. A person who initiates a payment authorizes the applicable debit, charge, or transfer and confirms that the person has authority to use the selected payment method. A Customer receiving payments is responsible for setting lawful amounts, due dates, late fees, deposits, credits, refunds, receipts, and ledger treatment. A separate authorization presented by Platuni or the payment provider may govern a card charge, bank debit, recurring payment, or preauthorized debit. The User must follow that authorization to change or cancel a scheduled payment. Cancelling a payment method does not cancel rent, fees, or another obligation owed under an agreement with a Customer. Users must promptly review transaction records and report suspected errors or unauthorized activity. Failed payments, insufficient funds, chargebacks, reversals, disputes, processor holds, and bank fees may affect an Account. To the extent permitted by law, Platuni may recover amounts owed, offset amounts from future payouts, or suspend payment features while a dispute is investigated. Records displayed in the Services are operational tools and may not be official bank, trust, tax, or accounting records. Customers must reconcile them with processor statements and professional records.

13. Maintenance requests and service providers

Residents may use the Services to report maintenance issues, upload information, receive updates, and communicate with a Customer or service provider. The Services are not an emergency service and are not monitored at all times. For fire, suspected gas leaks, immediate danger, serious medical events, active crime, flooding that threatens safety, loss of essential services, or another emergency, Users should contact emergency services and the responsible property contact through the emergency method provided by that Customer. Customers are responsible for receiving, assessing, prioritizing, assigning, completing, documenting, and legally responding to maintenance requests. A status, category, priority, reminder, or artificial intelligence suggestion does not replace inspection or professional judgment. Unless Platuni expressly contracts to provide a service, vendors and contractors are independent parties. Platuni does not control or guarantee their licensing, insurance, availability, conduct, pricing, quality, safety, or completion of work. Customers are responsible for selecting, supervising, paying, and evaluating providers and for satisfying procurement and safety duties.

14. Resident experience, household tools, and roommate matching

The Services may include communication, household organization, shared expense, chore, event, community, conflict support, roommate discovery, and compatibility features. Compatibility scores, profiles, preferences, recommendations, and communication suggestions are informational tools. They do not guarantee identity, safety, suitability, honesty, housing availability, successful cohabitation, payment, behaviour, or freedom from conflict. Users are responsible for exercising judgment, protecting personal information, meeting safely, verifying material facts, inspecting housing where appropriate, reviewing agreements, and deciding whether to live with or interact with another person. No User may use roommate matching or resident features to discriminate unlawfully, harass, threaten, stalk, exploit, deceive, or endanger another person. Preferences and matching criteria must comply with the housing, human rights, and anti discrimination laws that apply to the particular arrangement. Platuni may provide tools intended to help resolve household concerns, but Platuni is not a mediator, counsellor, emergency responder, or legal representative. Platuni does not decide disputes between roommates, Residents, Customers, or providers.

15. Communications, notices, and messaging

The Services may send operational communications by email, text message, push notification, in product message, or another channel. These communications may include security alerts, payment notices, application updates, maintenance updates, document requests, service notices, and messages initiated by Customers or other Users. You consent to receive electronic records and operational communications needed to provide the Services. Carrier message and data charges may apply. Delivery is not guaranteed because networks, contact information, device settings, and service providers may fail or delay messages. Customers are responsible for the content, recipients, timing, consent, and legal basis of messages they send through the Services. Customers must comply with Canada’s anti spam legislation, United States marketing and telecommunications laws, and other applicable consent, identification, record keeping, and unsubscribe requirements. Marketing communications from Platuni will include an available opt out method where required. Opting out of marketing does not stop essential service or transaction messages. Electronic delivery does not replace a legally required method of serving a lease notice, eviction notice, entry notice, safety notice, or other formal document unless applicable law permits that delivery method.

16. Fair housing, human rights, accessibility, and legal compliance

Every User must comply with applicable law. Customers are responsible for laws governing residential tenancies, property management, real estate activity, rent control, deposits, fees, licensing, consumer protection, fair housing, human rights, accessibility, accommodations, advertising, screening, privacy, electronic communications, records, taxes, maintenance, habitability, and safety. Users may not discriminate on the basis of race, colour, ancestry, national or ethnic origin, citizenship, religion, creed, sex, pregnancy, sexual orientation, gender identity or expression, age, marital or family status, disability, source of income, receipt of public assistance, veteran status, or any other status protected by applicable law. Customers must establish lawful criteria, train Authorized Users, monitor use, provide reasonable accommodation processes, and investigate complaints. Platuni may remove content, limit features, preserve records, investigate reports, or suspend access when it reasonably believes the Services are being used unlawfully or in a manner that threatens another person. Compliance tools, reminders, educational content, artificial intelligence outputs, and templates do not guarantee compliance. Laws differ by location and change over time. Users must obtain advice from qualified professionals when needed.

17. Privacy, Customer Data, and security

Our Privacy Policy explains how Platuni collects, uses, discloses, retains, and protects personal information when Platuni determines the purposes and means of processing. It is incorporated into these Terms. For Customer Data processed by Platuni solely on documented instructions from a Customer, the Customer generally acts as the organization responsible for the data and Platuni acts as its service provider or processor, subject to applicable law and any Data Processing Addendum. Platuni may act independently for Account administration, security, billing, legal compliance, product analytics, and other purposes described in the

18. User Content and Customer Data rights

As between you and Platuni, you retain ownership of your User Content and Customer Data. You grant Platuni and its service providers a worldwide, nonexclusive, royalty free licence to host, copy, transmit, display, format, modify, and otherwise process that content only as needed to provide, secure, support, and improve the Services, comply with law, enforce these Terms, and follow your lawful instructions. This licence continues for as long as the content is stored in the Services and for a reasonable period in backups, legal records, security records, and systems needed to complete deletion. Public content or content shared with another User may remain available to recipients after deletion from your Account. You represent that you have all rights, permissions, and lawful authority needed to provide User Content and permit the processing described in these Terms. You are responsible for the accuracy, legality, and consequences of your content. Platuni may remove, restrict, preserve, or disclose content when reasonably necessary to operate or secure the Services, respond to a legal request, prevent harm, investigate misuse, or enforce these Terms. Platuni is not required to monitor all content.

19. Acceptable use

You may not use the Services to:

19.1   Prohibited Uses

  • Break a law, regulation, court order, contract, or another person’s rights.
  • Discriminate unlawfully or support an unlawful housing practice.
  • Harass, threaten, stalk, exploit, defame, or harm another person.
  • Submit false, deceptive, fraudulent, or misleading information.
  • Request or use a screening report without a lawful purpose and required consent.
  • Collect, disclose, sell, or misuse personal information without lawful authority.
  • Send spam, deceptive messages, or unlawful marketing communications.
  • Upload malicious code or interfere with the security, integrity, availability, or performance of the Services.
  • Probe, scan, test, or bypass a security or access control without written permission.
  • Access another person’s Account or data without authorization.
  • Scrape, crawl, harvest, copy, frame, or systematically extract data or content except through an authorized integration or written agreement.
  • Reverse engineer, decompile, disassemble, translate, modify, or create derivative works from the Services except where law does not allow this restriction.
  • Use the Services or their outputs to build, train, benchmark, or improve a competing product or model without written permission.
  • Overload the Services, evade usage limits, conceal origin, or interfere with another User.
  • Upload content that infringes intellectual property, privacy, publicity, or contractual rights.
  • Upload unlawful sexual content, content that exploits minors, violent threats, or instructions intended to facilitate serious harm.
  • Misrepresent an affiliation with Platuni or suggest that Platuni endorses a User, property, provider, listing, decision, or statement.
  • Help another person do anything prohibited by these Terms.

20. Licence to use the Services

Subject to these Terms, the applicable Order Form, and payment of fees, Platuni grants you a limited, revocable, nonexclusive, nontransferable, nonsublicensable right to access and use the Services during the applicable term for your authorized personal or internal business purposes. Platuni and its licensors retain all rights in the Services, software, designs, interfaces, workflows, models, algorithms, documentation, trademarks, and content supplied by Platuni. No rights are granted except those expressly stated in these Terms. You may make a reasonable number of copies of documentation for internal use. You must preserve ownership notices and may not publish or distribute documentation outside your organization without permission.

21. Integrations and third party services

The Services may connect with payment processors, banks, identity providers, screening providers, listing services, communication providers, mapping services, electronic signature providers, accounting systems, vendors, app stores, and other independent services. Your use of an independent service is governed by that provider’s terms and privacy practices. Platuni does not control and is not responsible for an independent service, its data, availability, security, accuracy, fees, decisions, or conduct. If you enable an integration, you authorize Platuni to exchange information with that provider as needed to operate the integration. You are responsible for having the authority and rights needed for the exchange. Platuni may disable an integration that creates legal, security, operational, or technical risk. Changes by an independent provider may interrupt an integration or cause a feature to change or stop working. Platuni is not responsible for those changes but may use reasonable efforts to restore or replace the affected functionality.

22. Fees, subscriptions, renewals, and taxes

Fees, billing intervals, usage limits, included features, and subscription terms appear in the applicable Order Form or purchase screen. Except where stated otherwise, fees are in the currency shown at purchase and do not include applicable taxes. You authorize Platuni and its payment provider to charge the payment method on file for fees, taxes, overages, usage charges, and other amounts you approve. You must keep billing information current. A subscription continues for the stated term and renews automatically for successive periods of the same length unless either party gives notice of nonrenewal within the period stated in the Order Form or purchase screen. For monthly consumer subscriptions, cancellation before the next renewal date stops future renewal. Platuni will provide renewal notices where required by law. Platuni may change fees for a future renewal period by giving reasonable advance notice. A price change does not apply to the current prepaid term unless the Order Form permits usage based changes. Fees are nonrefundable except as stated in an Order Form, required by law, or expressly approved by Platuni. Cancellation does not create a refund or credit for a partial period. If Platuni terminates a paid Service without cause, Platuni will refund prepaid fees covering the unused part of the terminated term. You are responsible for sales, use, goods and services, harmonized sales, value added, withholding, and similar taxes arising from your purchase or use, excluding taxes based on Platuni’s net income. If law requires withholding, you must provide documentation and pay amounts needed so Platuni receives the full fee, except where law prohibits that requirement.

23. Trials, free Services, and beta features

Trial, free, preview, pilot, early access, and beta Services may be changed, limited, or discontinued at any time. They may contain errors and may not receive the same support, security commitments, retention, availability, or service levels as generally available paid Services. Data in a trial or beta environment may be deleted at the end of the period. Users should not rely on those Services for legally required records, urgent operations, or production use unless Platuni expressly agrees otherwise in writing. Confidential preview features and related information may not be disclosed publicly without Platuni’s permission.

24. Availability, support, and changes

Platuni aims to make the Services reliable, but interruptions may occur because of maintenance, updates, security events, capacity limits, internet or provider failures, emergencies, or events outside reasonable control. Platuni may update, add, remove, or change features to improve the Services, address risk, comply with law, or respond to provider changes. Platuni will give reasonable notice before a change that materially reduces the core functionality of a paid Service during its current term when practical. Support channels, response targets, uptime commitments, implementation services, and service credits apply only if stated in an Order Form or service level agreement. Platuni may set reasonable storage, message, transaction, integration, or usage limits. Platuni may charge for excess use or require a plan change after giving notice when the applicable commercial terms allow it.

25. Confidentiality

In connection with business use, either party may receive nonpublic information that a reasonable person would understand to be confidential. The receiving party will use confidential information only to perform or receive the Services, protect it with reasonable care, and disclose it only to personnel and providers who need it and are bound to protect it. Confidential information does not include information that the receiving party can show was lawfully known without restriction, independently developed without use of the confidential information, received lawfully from another source, or made public without breach. A party may disclose confidential information when law requires it, after giving notice when legally permitted and reasonably assisting with protective measures. These confidentiality duties continue for three years after disclosure, except that trade secrets and personal information remain protected for as long as law requires or the information remains a trade secret.

26. Feedback

If you provide an idea, suggestion, or feedback about the Services, you grant Platuni a perpetual, worldwide, irrevocable, royalty free right to use it without restriction or compensation. This does not transfer ownership of your Customer Data or identify you publicly without permission.

27. Suspension, termination, and data access

You may stop using the Services at any time. Cancellation and Account deletion are separate from termination of a paid commitment. Fees owed under an Order Form remain payable after termination. Platuni may suspend or restrict access immediately when reasonably necessary to prevent harm, protect security, comply with law or a provider requirement, address nonpayment, investigate suspected misuse, or enforce these Terms. When reasonable, Platuni will give notice and an opportunity to correct the issue. Either party may terminate for a material breach that is not corrected within thirty days after written notice. Platuni may terminate immediately for unlawful use, fraud, a serious security threat, repeated breach, insolvency, or conduct that creates a substantial risk of harm. After termination, your licence ends and you must stop using the Services. Subject to payment of amounts due, product capability, legal restrictions, and the applicable Order Form, a Customer may export available Customer Data during the subscription and for thirty days after termination. Platuni may delete Customer Data after that period according to its retention practices. Users are responsible for exporting records they need. Sections that by their nature should continue will survive termination, including payment obligations, confidentiality, intellectual property, disclaimers, indemnity, liability limits, disputes, and general terms.

29. Disclaimers

To the fullest extent permitted by law, the Services are provided “as is” and “as available.” Platuni disclaims all express, implied, and statutory warranties, including warranties of merchantability, fitness for a particular purpose, title, accuracy, quiet enjoyment, and noninfringement. Platuni does not warrant that the Services will be uninterrupted, error free, secure, or suitable for every legal requirement. Platuni does not guarantee any property, listing, Applicant, Resident, roommate, Customer, vendor, screening result, payment, document, signature, artificial intelligence output, compliance result, occupancy level, revenue result, or dispute outcome. Platuni is not responsible for User conduct, property conditions, housing decisions, vendor work, independent services, or agreements between Users. Each User assumes the risks arising from dealings with other people and from decisions made using information in the Services. Some jurisdictions do not allow certain warranty exclusions. In those jurisdictions, exclusions apply only to the extent permitted by law.

30. Indemnity

To the extent permitted by law, a Customer will defend, indemnify, and hold harmless Platuni, its affiliates, and their directors, officers, employees, and agents from claims, losses, judgments, penalties, costs, and reasonable legal fees arising from:

30.1   Covered Claims

  • The Customer’s properties, listings, housing operations, services, or agreements.
  • A decision or action made by the Customer or its Authorized Users.
  • Customer Data or User Content supplied by or for the Customer.
  • The Customer’s breach of these Terms or applicable law.
  • A dispute between the Customer and an Applicant, Resident, vendor, owner, employee, or other person.
  • Alleged discrimination, unlawful screening, improper notice, payment error, property condition, maintenance failure, privacy breach, or misuse of personal information caused by the Customer or its Authorized Users.

30.2   Defence of Claims

Platuni will promptly notify the Customer of a covered claim and provide reasonable cooperation at the Customer’s expense. The Customer may control the defence, but may not settle a claim in a way that admits wrongdoing by Platuni, imposes an obligation on Platuni, or fails to release Platuni without Platuni’s written consent. This section does not require a consumer to indemnify Platuni where applicable law prohibits it.

31. Limitation of liability

To the fullest extent permitted by law, neither party will be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, or for lost profits, revenue, goodwill, business opportunity, anticipated savings, or data, arising from or related to the Services, even if advised that the loss was possible. To the fullest extent permitted by law, Platuni’s total liability arising from or related to the Services during any twelve month period will not exceed the fees paid or payable to Platuni for the affected Services during the twelve months before the event giving rise to liability. If the User used only free Services, Platuni’s total liability will not exceed one hundred Canadian dollars. The exclusions and limit in this section do not apply to liability that cannot lawfully be excluded or limited. A negotiated agreement may state different limits for an enterprise Customer. Each limitation applies to the fullest extent permitted regardless of the legal theory and even if a remedy fails of its essential purpose.

32. Disputes, governing law, and courts

Before starting formal proceedings, a party should send a written description of the dispute and requested resolution to legal@platuni.com. The parties will use reasonable efforts to resolve the dispute through good faith discussion for at least thirty days, unless urgent relief is needed. An Order Form or negotiated agreement may specify the governing law and forum for that Customer. If it does not, these Terms and any dispute arising from them are governed by the laws of the Province of Saskatchewan and the federal laws of Canada that apply there, without regard to conflict of law principles. Subject to any rights that cannot be waived, the courts located in Vancouver, British Columbia have exclusive jurisdiction over disputes not resolved informally. A consumer may bring a claim in another court when mandatory consumer law permits or requires it. Nothing in these Terms prevents either party from seeking urgent injunctive relief to protect security, confidential information, personal information, or intellectual property. Nothing limits a User’s right to make a complaint to a regulator, housing authority, privacy commissioner, consumer protection office, human rights body, or other government agency.

33. Changes to these Terms

Platuni may update these Terms to reflect changes to the Services, law, security practices, or business operations. The updated Terms will state the new date. Platuni will provide reasonable notice of a material change through the Services, email, or another appropriate channel. A change applies prospectively from its effective date. If law requires consent, Platuni will request it. If you do not agree to an updated version, you must stop using the Services and cancel any affected renewal before the update takes effect. Continued use after the effective date constitutes acceptance where permitted by law.

34. General terms

34.1   Entire agreement

These Terms and applicable Supplemental Terms are the entire agreement about the Services and replace prior statements and agreements on that subject, except for a negotiated written agreement signed by Platuni.

34.2   Assignment

You may not assign or transfer these Terms or an Account without Platuni’s written consent. Platuni may assign these Terms in connection with a merger, financing, reorganization, sale of assets, or transfer to an affiliate, subject to applicable law.

34.3   No agency

These Terms do not create a partnership, franchise, joint venture, fiduciary, employment, or agency relationship between Platuni and a User.

34.4   No third party beneficiaries

Except as expressly stated, these Terms do not give rights to a person who is not a party to them.

34.5   Force majeure

Neither party is liable for delay or failure caused by events beyond its reasonable control, including natural disaster, severe weather, epidemic, war, terrorism, civil disorder, labour disruption, government action, utility failure, internet failure, provider outage, or cyberattack, except for payment obligations already due.

34.6   Severability

If a provision is found unenforceable, it will be enforced to the maximum extent permitted and the remaining provisions will continue.

34.7   Waiver

A failure to enforce a provision is not a waiver. A waiver must be in writing and applies only to the stated instance.

34.8   Interpretation

Headings are for convenience. “Including” means including without limitation. A reference to law includes amendments and replacement laws. The singular includes the plural where context requires.

34.9   Notices

Platuni may send notices to the email address or Organization Account associated with your Account, through the Services, or by another method permitted by law. Legal notices to Platuni must be sent to legal@platuni.com and to the registered address stated above.

34.10   Language

The parties have expressly requested that these Terms and related documents be drawn up in English. Les parties ont expressément demandé que les présentes conditions et les documents connexes soient rédigés en anglais. This language clause applies only where lawful and does not limit a right to receive documents or services in French or another language where law requires it.

35. Mobile application terms

If you download a Platuni application from an app store, the store provider is not responsible for the application or its support, warranties, claims, or intellectual property matters. The store provider is a beneficiary of this section and may enforce it where its terms require. Your use of the application must comply with the applicable store rules. If store terms conflict with these Terms regarding billing or cancellation through that store, the store terms control for that transaction.

36. Contact and reporting

Questions about these Terms: legal@platuni.com Customer support and reports of misuse: support@platuni.com General inquiries: info@platuni.com Privacy questions and requests: info@platuni.com, until a dedicated privacy contact is published in the Privacy Policy For an emergency or immediate threat, contact local emergency services. Platuni support is not an emergency response service.