Enterprise
Individual

Privacy Policy

Last Updated 23rd February 2025

Table of Contents

INTRODUCTION

Welcome to Platuni, a platform operated by Platuni Innovation Inc. ("Platuni", "we", "us" or "our"). Platuni Innovation Inc. is committed to protecting your privacy and safeguarding the personal data you provide to us. This Privacy Policy outlines the types of information we collect, how we use it, your rights regarding that information, and the measures we take to keep your data safe. By using our website (www.platuni.com) and services, you consent to the collection, use, and sharing of your information as described in this Privacy Policy. This Privacy Policy describes how and why Platuni Innovation Inc. ('Company', 'we', 'us', or 'our',) might collect, store, use, and/or share ('process') the information you share with us when you use our services such as when you: • Visit our website at www.platuni.com or any website of ours that links to this Privacy Policy • Download and use the Platuni App • Engage with us in other related ways, including any sales, marketing, or events Any undefined capitalized terms used within this Privacy Policy will have the same meaning in the Terms of Service.

WHO WE ARE

Platuni Innovation Inc. is the data controller of the personal data you provide through our website. This means we determine the purposes and means of processing your personal data. For any inquiries, please contact: Email: engineering@platuni.com

WHAT INFORMATION DO WE COLLECT?

We collect personal information that you provide to us or personal information we have received from third parties about you. We may also collect information about your company or your business.

1.1   Personal Information Needed to Use our Services

  • To enable us to connect you with our services, we may require you to voluntarily give us access to certain personal information. You consent to us collecting your personal information as well as storing, using, or disclosing your personal information in accordance with this Privacy Policy.
  • We may take the information at sign-up or at different times during the lifespan of your interactions with our website/app including your:
  • a. Contact, account, and profile information: This includes your first name, last name, phone number, email address, date of birth, and photos you provide, some of which will depend on the features you use.
  • b. Identity information: We may ask you for images of your government-issued ID (in accordance with applicable laws) or other verification information, and or a selfie when you verify your ID. We will obtain information from the ID provided to us by you.
  • c. Payment Information: When you pay for a service.

1.2   Personal Information You Choose to Give

  • You choose to provide us with additional personal information such as gender, preferred languages, and other personal descriptions; personal information about others such as the other people's contact information. By providing us with personal information about others, you certify that you have permission to provide that information us for the purposes described in this Privacy Policy and you have shared this Privacy Policy with them; biometric information such as facial recognition data derived from photos and identification documents you submit for verification, where offered and with your consent where required by applicable law; other information such as when you fill in a form, add information to your account, respond to surveys, post to community forums, participate in promotions, communicate with our Support Team, import or manually enter address book contacts, provide your address and/or geolocation or share your experience with us. This may include health information if you choose to share it with us.

1.3   Information Automatically Collected

  • We automatically collect certain information, including geolocation information such as precise or approximate location determined from your IP address, mobile or other device's GPS or other information you share with us, depending on your device settings. We may also collect this information when you are not using the app if you enable this through your settings or device permissions; Usage Information such as listings, bookings you make, additional services you have added, access dates and times, the pages you have viewed or engaged with before or after using our Platuni platform, and other actions on the Platuni platform, including the pages or content you view and links you click to third-party applications. We may collect this information even if you have not created a Platuni account or logged in.
  • We also automatically collect certain information when you visit, use, or navigate the Platuni platform. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.
  • Like most businesses, we also collect information through cookies and similar tracking technologies.

1.4   Information Collected From Other Sources

  • We may collect personal information from other sources such as Third-Party Applications, when you choose to link, connect, or login to our platform with a third-party service such as Google, Facebook and other social media platforms you link with you. Direct the third-party service to send us information such as your registration, friends list, and profile information as controlled by that service or as authorized by you via your privacy settings with that third-party service; if you choose to connect a network to your Platuni account, we may collect information about the smart devices such as log or event information and device information about the circumstances, such as log or event information and device information; We may obtain background check information, to the extent permitted by law, such as reports of criminal records, sex offender registrations and other information about you or your background. We may use your information, including your full name and date of birth to obtain such reports.

HOW WE USE YOUR INFORMATION

We use your information for the following purposes:
  • To provide, personalize, and improve our services
  • To communicate with you (e.g., newsletters, service updates)
  • To process payments or fulfill contracts
  • To offer customer support and respond to inquiries
  • To conduct research and analysis to improve user experience
  • To detect and prevent fraud and technical issues
  • To comply with legal obligations

HOW WE PROCESS YOUR INFORMATION, LAWFUL BASIS FOR PROCESSING THE INFORMATION AND YOUR RIGHTS

We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. In this section we have provided you with the purpose for processing your information, our lawful basis for processing. We process your personal information for a variety of reasons, depending on how you interact with us, including:

3.1   Personal data collected from you at sign up: We may process your information so you can create and log in to your account, as well as keep your account in working order.

  • Our lawful basis for this is your Consent.
  • You have the right to withdraw consent, restrict processing, right of access, right of rectification, right to lodge a complaint with a supervisory authority, right to erasure, right to data portability.

3.2   Personal data may be collected from you and processed to fulfill know Your Customer (KYC) requirements, ascertain your identity, and prevent unlawful use of our platform.

  • Our lawful basis for this is Legal obligation.
  • You have the right to rectification, right to information, right of access, right to lodge a complaint with a supervisory authority.

3.3   Personal data received from third parties may be processed to fulfill your obligation to such third party.

  • Our lawful basis for this is Consent, Contractual obligation.
  • You have the right to withdraw consent, right to access (including the source of your personal data), right to restriction of processing, right to data portability.

3.4   Personal data retained for direct marketing and promotional communications.

  • Our lawful basis for this is Consent, Legitimate interest.
  • You have the right to withdraw consent, right to information, right to object, right to restriction of processing.

3.5   Personal data and company data collected from you and focused for the provision of our Services.

  • Our lawful basis for this is Consent, Contractual obligation.
  • You have the right to withdraw consent, right to access, right to restriction of processing, right to data portability.

DATA SHARING AND DISCLOSURE

We do not sell, rent, or trade your personal information. However, we may share it in the following limited circumstances:
  • With service providers (e.g., hosting, analytics, payments) under strict data protection agreements
  • With legal authorities to comply with applicable laws, regulations, legal processes, or government requests
  • In business transfers, such as mergers, acquisitions, or asset sales, with notice to users
  • With your explicit consent

INTERNATIONAL DATA TRANSFERS

Platuni operates from Canada, but our partners or service providers may operate internationally. If you are in the EU or UK, your data may be transferred to countries outside the EEA, including Canada and the U.S. We take appropriate safeguards, such as Standard Contractual Clauses (SCCs), to protect your data.

COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar tracking technologies to:
  • Enable site functionality
  • Analyze usage trends
  • Remember user preferences
  • Improve performance

You can control or disable cookies via your browser settings. However, some features of our site may not function properly without them.

DATA RETENTION

We retain your personal data only as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law. When data is no longer needed, it will be securely deleted or anonymized.

YOUR RIGHTS

If you are located in the EU, UK, or other jurisdictions with data protection laws, you have the following rights:
  • Right to be informed
  • Right of access
  • Right to rectification
  • Right to erasure (right to be forgotten)
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing
  • Rights related to automated decision-making and profiling

To exercise these rights, email us at engineering@platuni.com. We will respond within the time limits set by applicable laws.

DATA SECURITY

We are committed to ensuring your information is secure. We implement:
  • Encryption of data at rest and in transit
  • Firewalls and access controls
  • Regular audits and penetration testing
  • Role-based access to data
  • Employee confidentiality agreements

However, no method of transmission over the internet is 100% secure. We encourage you to take reasonable precautions as well.

CHILDREN'S PRIVACY

Platuni does not knowingly collect personal data from individuals under the age of 13 (or under 16 in some jurisdictions) without verified parental consent. If you believe we have unintentionally collected such data, please contact us and we will promptly delete it.

UPDATES TO THIS POLICY

We may update this Privacy Policy from time to time. Changes are effective when posted on this page. We encourage you to review this page periodically. Your continued use of the site constitutes acceptance of the updated policy.

CONTACT US

If you have questions, concerns, or wish to exercise your privacy rights, please contact: Email: engineering@platuni.com