New York City · Task guide
Handle repairs and emergencies — New York City
One incident, from the report to the follow-up. The State sets the duty (warranty of habitability); the City's Housing Maintenance Code sets the specifics: heat season temperatures, hot water at 120°F, lead paint in pre-1960 buildings, window guards, detectors. The evidence rail collects what an HPD inspector or a Housing Court HP proceeding would ask for.
Incident0 of 5 stages
Preparation only. Nothing is saved to an account.
Pathway:Vital serviceHazard (lead / guards / detectors)Standard repair
Stage 1 of 5
Record the facts as reported
What the tenant said, when, and what you can observe. No diagnosis.
The message; your first reply with its time.