New York City · Interactive tool

New York City repair request triage navigator

Pick what was reported and record the facts as reported. You get ordered next steps and the evidence to capture at each one. The tool does not judge whether something is dangerous from a description; urgent danger goes to 911 and the utility first.

What was reported

Did the tenant report anyone at risk, or damage spreading right now?
Is the request in writing?
Can you get access today?
Does a child under 6 (lead) or 10 or under (window guards) live in the apartment?
Is the building's HPD registration current?