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Refunds, chargebacks and disputed payments

by Platuni | 30 Dec, 2025 | 5 mins read

Refunds and disputes sometimes occur, and Platuni supports you through the resolution process.

What to do when a payment fails or is reversed

Failed payments may occur due to insufficient funds, bank limits or errors. When this happens:

• Platuni notifies you and the resident

• The balance is automatically corrected

• You can re issue charges or adjust due dates if needed

Chargebacks require additional documentation.

Evidence to gather

For disputed payments, keep copies of:

• Leases or agreements

• Payment history

• Communication with the resident

• Screenshots from the platform

This helps support your case when resolving disputes.

How Platuni supports you during disputes

Platuni provides:

• Automated flags for disputed transactions

• Guidance on next steps

• A secure record of payment logs

• Direct support if additional investigation is required


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