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Feedback, surveys and satisfaction tracking

by Platuni | 30 Dec, 2025 | 5 mins read

Gathering resident feedback is essential for improving operations and building trust. Platuni includes tools for capturing insights throughout the resident lifecycle.

Sending surveys after move in, work orders or renewals

You can send short surveys automatically or manually to gather feedback on:

• Move in experience

• Maintenance response quality

• Communication clarity

• Renewal process

• General satisfaction

Surveys give residents a structured, low effort way to share their thoughts.

Viewing satisfaction metrics and comments

Survey results appear in your dashboard with key insights such as:

• Satisfaction scores

• Recurring themes in comments

• Areas requiring improvement

• Trends over time

• Ratings by building, unit type or staff member

This allows your team to identify operational gaps and enhance the resident experience.


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