Managing maintenance requests and work orders

by Platuni | 30 Dec, 2025 | 5 mins read

Platuni

30 December, 2025

5 mins read

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The maintenance dashboard centralizes all requests, making it easy to stay organized, prioritize tasks and track progress from start to finish.

Viewing new, in progress and completed requests

Requests are automatically sorted into categories such as:

• New • In review • Assigned • In progress • Completed

You can filter by property, urgency level, date, or assigned team member to manage workload efficiently.

When a request needs action:

• Open the ticket

• Select Convert to work order

• Assign a technician or vendor

• Add internal notes or instructions

• Attach required checklists or documents

This creates a structured workflow that technicians can follow.

If multiple residents report the same issue, such as an elevator outage or water pressure problem, Platuni allows you to:

• Group these tickets

• Assign a single work order

• Notify all affected residents at once

• Mark the grouped issue as resolved when complete

This reduces duplication and improves communication efficiency.

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