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Assigning tasks to internal staff or vendors

by Platuni | 30 Dec, 2025 | 5 mins read

Effective assignment ensures requests are handled by the right person at the right time. Platuni supports both internal teams and external service providers.

Setting up a vendor list with skills and service areas

You can build a custom vendor directory that includes:

• Company or contractor name

• Service types (plumbing, electrical, HVAC, cleaning etc.)

• Availability windows

• Service regions

• Contact details

• Preferred vendor designation

Having this list pre configured makes assignment faster and more accurate.

Automatic assignment rules

You can create rules so Platuni automatically assigns maintenance requests based on:

• Property or building

• Issue type

• Vendor specialization

• Staff availability

Automation reduces manual coordination and shortens response times.

Updating progress and status

Technicians or managers can update progress as the work order moves forward. They can:

• Mark the ticket as started

• Add notes

• Attach photos of completed work

• Update materials used

• Mark the request as complete

Residents are notified automatically based on your settings.


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