Communicating with parents or guarantors
by Platuni | 30 Dec, 2025 | 5 mins read
Platuni
30 December, 2025
5 mins read
Parents and guarantors often play an important role in student housing communication, especially for billing or emergency matters. Platuni supports this with structured tools.
Capturing guarantor information
During the application or onboarding process, you can collect:
• Guarantor name
• Relationship to the student
• Contact email and phone
• Financial responsibility details
• Required documentation
Guarantor data is kept secure and is tied to the student’s housing record.
What information can be shared and how
You may communicate with guarantors about:
• Billing or payment concerns
• Lease requirements
• Urgent maintenance issues that affect safety
• Move in or move out instructions
• Policy reminders
Communication must follow privacy regulations, and Platuni allows you to share only the information the student has consented to release.
Guarantors do not see private roommate information or internal notes unless authorized.
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